Job Purpose
To work across multiple departments and a range of roles providing support to Union staff, students, and prospective students.

Accountabilities:

Be visible and engaged with the SU, encouraging others to do the same.

Responsibilities:

Student Facing

• Represent Reading Students’ Union in a positive manner, maintaining a polite, friendly, and professional attitude at all times

• Be a welcoming face, acting as a friendly and helpful point of contact for students, providing excellent customer service at events like freshers' fairs, pen days, and SU stands

• Work effectively as part of a team of AmbasSUdors, communicating with teammates and Union staff to ensure the success of activities and events

• Help set up and run pop-up stalls for various SU campaigns like elections, Summer Ball, and centenery events

Operational Support

• Assist with the running of major events like Freshers’ Fair and Refreshers’ Fair: directing students, managing queues, and providing important information

• Provide help with event logistics, including moving equipment and setting up stalls and tables

General 

• Develop and promote a culture of excellence in customer service

• Undertake any other tasks commensurate with the level of appointment that may from time to time be reasonably requested 

• Maintain health & safety protocols at all times

• Be flexible and willing to take on various tasks as needed 

This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.

Person Specification